Remote Intake Specialist III (Documents)
Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am – 5:00pm…
Essential Job Duties
Observe rules governing privileged communication and confidential information.
Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts.
Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties.
Provide explanation of LegalShield plan benefits to members.
Review call logs daily and audit intakes to ensure timely service to members.
Utilize various software (LegalShield Partner, 8×8, outlook, etc.) with accuracy and efficiency.
Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate.
File all correspondence in office document management system, ensuring accuracy of filing.
Check incoming documents for potential conflict of interests, notifying appropriate parties.
Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements.
Secondary Job Duties:
Other tasks/projects as assigned by supervisor.
Physical Requirements:
Ability to remain seated for extended periods of time.
Education/Experience/Skill Requirements:
High school diploma or equivalent.
Prior work experience required, customer service experience preferred.
Good keyboard skills and computer skills.
Excellent customer service skills/focus with demonstrated composure, ownership & professionalism.
Good telephone communication skills; listening, courtesy and professionalism.
Positive, upbeat, helpful and patient temperament.
Good prioritization, organization and multitasking skills.
Must be reliable with consistent attendance and punctuality.
Must live in the North Texas area.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 37.5 40 per week
Benefits:
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Day shift
Monday to Friday
Application Question(s):
Do you have high-speed internet?
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: Hybrid remote in Fort Worth, TX 76107
