Description:
Provide top-quality support to clients as a first touch point for Context
Act as a brand ambassador for Context to potential clients inquiring through email
Assist placing and adjusting or cancelling orders
Handle payments, credits, and refunds
Ensure relevant client information is added to orders and expert notes
Work closely with regional Global Client Support Managers to improve client experience
Collaborate with Global Client Support Manager to vision future tooling automations
Support team and contractors with decision-making and escalations for client issues
Proactively identify and escalate potential client pain points
Cultivate a strong co-working relationship with regional Delivery teams
Requirements:
A passion for traveling and learning about world culture, history, and art
A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry
Digital native or strong digital… proficiency – preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team
Bachelor’s degree in the liberal arts preferred
Benefits:
A supportive, mission-oriented work environment with colleagues who care
Unlimited access to online seminars and in-person tours
Annual learning & wellness stipend to pursue personal and professional interests
A competitive salary with 401K (+ match), health & dental insurance
Tech stipend
Flexible PTO (with no caps, encouraged minimums, and parental leave)
A remote-first work policy
An annual company retreat
