Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your… potential can take you anywhere you want to go.
Your Responsibilities
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for and reporting purposes
Provide feedback on-call issues
Upsell if required
Qualifications:
High School Diploma or equivalent
6 months Customer Service experience minimum (not required)
Be proficient in PC operation and navigation
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Requirements for working remotely:
High-Speed Internet required
Dedicated workspace
Able to navigate and use a computer
Cell phone – calling and texting
Benefits of working with us:
Very Flexible environment/schedule
Working with little or no supervision
Work remotely from your home
Lots of different travel-related perks as well as some other perks
Family environment
